About this program:


Emotions are all around us in business, and it's important for leaders to understand how to harness them to cultivate productivity and positive relationships.

This Emotional Intelligence (EI) training course will focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Participants will learn to develop and implement these to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their responses to particular situations.

Through a mix of discussion and practical exercises, you’ll develop awareness and practical strategies for being in touch with yours and other’s emotions.

Who should attend:


This Emotional Intelligence training course is useful for anyone who leads or works with other people, no matter what size the organisation. It is applicable for teamwork, customer service, and building relationships. This is an important course for anybody who wants to develop a better understanding of themselves and others to enhance personal and professional relationships.  


What you will get:

  • Upon completion of this training course, you'll be able to:
  • Recognise the benefits of EI
  • Develop an awareness of EI models
  • Expand your knowledge of emotional patterns in yourself and others
  • Understand how you use emotion to facilitate thought and behaviour
  • Discover how you can manage your emotions, and positively influence yourself and others
  • Build more effective relationships with people at work and at home
  • Positively influence and motivate colleagues, team members, managers
  • Increase your leadership effectiveness by creating an atmosphere that engages others and supports high performance
  • Increase satisfaction and fulfilment at work